FAQ


  • About Aura House

Aura House online store and publishing concept was born from recognizing a necessity to create a structure that can:

  • Provide a platform for emerging designers to introduce and present their work (Profiles)
  • Support innovative and experimental approaches to making (Store)
  • Find new ways of connecting with the objects around us (Journal)

Recognizing the potential of online space as a tool for information and knowledge production we sat out to create a model that is open and interconnected, gathering crucial sections in one place.

Aura House currently operates a nomadic presence throughout Europe. We are interested in finding, picking and selecting peculiar, singular and previously unknown works by travelling across different countries and mapping ways in which different contexts produce different aesthetics, philosophies and expressions.

Our future aim is to bring a selection of these works together and present them through a series of pop-up events at concept stores in different cities throughout.

  • How it works

Our work stems from genuine curiosity and interest towards the world of makers, places and things. We wish to share this with others and see our contribution as offering support for emerging practices by providing honest and mutually connected context for their work to be seen, as well as taking care of technical things like shipping and logistics.

At AH we want to support emerging designers by commissioning new work directly from them. The commissioning process is integral to our approach, as we have found that close dialogue opens up new ideas, pathways and thinking. We commission the first piece which is shipped from our office in London while the rest are made to order from our website and shipped from designer’s location. Some of our designers already have a collection, meaning that they have a larger stock available while made to order items will be made especially for you, meaning that you should allow 2-3 weeks for the item to be made and delivered to your door.

  • Customer service

Please email us with any questions at:
E-mail: Service
Phone +4790861414

  • Payments

After you’ve made your purchase and your payment information and address details have been verified, you will receive confirmation e-mail. We accept Paypal and all major credit cards. All payments are processed by Paypal.

  • Shipping

Shipping costs will be calculated based on the size, weight and destination of your shipment. Currently we are able to ship all over the world.

For orders shipped outside the EU there will be VAT or other duties charged on the items exceeding certain amount for which the buyer must take responsibility.

  • Return policy

In case you are not happy with your item and would like to return it please contact us on Returns.

Once you inform us of the return, in writing by email within 7 working days from the date you received your goods, please pack the relevant item securely and return it to us, along with proof of purchase via Royal Mail Special Delivery or Courier within 14 calendar days of the invoice date.

Please retain proof of postage, as we cannot be held responsible for parcels lost in transit. All items must be returned in an unused [saleable] condition, in their original packaging, with proof of purchase. We cannot be held responsible for any items returned to us in any other way. Please note that you will be responsible for the costs of returning the goods to us.

If all of the above conditions have been met, then we will refund the price of the items within 28 days of your order to the same card used to pay for your purchase. There will be no refunds for delivery charges.

If your goods are faulty or incorrect, you must let us know in writing by email to Service. Only in the case of faulty or incorrect goods will we be responsible for the cost of returning the goods to us.

As we process your order, we will inform you by email if any items you order are unavailable.

If you realise you have made a mistake and want to cancel your order, please contact us as soon as possible on Service or call +4790861414

If we have already processed your order, it may not be possible to cancel so please adhere the Returns Policy.

We reserve the right to cancel the contract between you and us if:

a] we have insufficient stock to deliver the goods you have ordered; or

b] one or more of the items you have ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible, within 28 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

If you need assistance for any reason, please email to Service or call +4790861414